Leadership Statement

Dear Stakeholders,

We are pleased to share with you DIALOG’s Sustainability Report for the financial year ended 30 June 2022.

The Group’s continued strength and resilience in the face of challenges brought on by the COVID-19 pandemic, increasingly volatile geopolitical climate and gloomy economic outlook is a testament to our long-standing commitment to manage DIALOG’s business in a sustainable, responsible and holistic manner.

In view of the rapid changes taking place in the industry and the world today, the Group reviewed and refreshed the Environmental, Social and Governance (“ESG”) framework and introduced an ESG Roadmap in FY2022. Accordingly, our ESG agenda and material topics are now centered upon the following 3 pillars:

Environmental Stewardship

Environmental Stewardship

We carefully conserve and preserve the environment by first identifying our impacts, followed by responsible management practices and mitigation measures when appropriate.
Advancing People

Advancing People

We strive to make positive contributions to our employees, communities and societies in which we operate.
Robust Governance and Ethical Practices

Robust Governance and Ethical Practices

We strive to uphold the highest standards of governance, business ethics, integrity and transparency.
Tan Sri Dr. Ngau Boon Keat
Executive Chairman
Tan Sri Dr. Ngau Boon Keat

ESG at a Glance

Energy Consumed
HSE Performance
FTSE4Good
r Power Generation
Women in Management
Community Engagement
Gender Diversity on the Board
Water Consumed
Sexual Harassment Policy
Hazardous Waste
Seagrass Conversion & Monitoring Programme
Training Hours
DIALOG DIYOU PCR
Incorporation of DIALOG ESECO
Anti-Bribery & Corruption E-learning & Assessment

Sustainability Governance

DIALOG’s sustainability governance is supported by key policies, systems, processes, standard operating procedures and best practices.

Formed in October 2021, the Sustainability Development Working Committee (“SDWC”), chaired by the Managing Director of Business Excellence reports sustainability progress and performance to the Executive Leadership Team andBoard of Directors periodically.

Governance Structure

Roles and Responsibilities
Board of Directors
Board of Directors
Risk Management Committee
Risk Management Committee
Executive Leadership Team, chaired by Executive Chairman
Executive Leadership Team, chaired by Executive Chairman
Sustainability Development Working Committee
Sustainability Development Working Committee

Material Topics

In FY2022, the Group conducted a reassessment of its material topics which involved a structured process to identify, engage, prioritise and validate material Environment, Social and Governance ("ESG") topics with a clear focus on key impacts, risks and opportunities. Based on our materiality assessment process, DIALOG’s material ESG topics are as follows:

Materiality Matrix

CCS
Climate Change Strategy
WEM
Waste & Effluent Management
WM
Water Management
AE
Air Emissions
BD
Biodiversity
OSH
Occupational Safety & Health
HCM
Human Capital Management
CE
Community Engagement
LS
Labour Standards
SCM
Supply Chain Management
EP
Economic Performance
CG
Corporate Governance
ABC
Anti-Bribery & Corruption
BE
Business Ethics
RM
Risk Management
TT
Tax Transparency

DIALOG's ESG Strategy Framework Aligned to UNSDGs

In FY2022, the Group introduced its ESG Strategy Framework based on the 16 material topics. Represented by the 3 pillars of Environment (E), Social (S) and Governance (G) respectively, this framework will help stakeholders understand how the Group manages its risks and opportunities around sustainability issues.

ENVIRONMENTAL STEWARDSHIP
ADVANCING PEOPLE
ROBUST GOVERNANCE AND ETHICAL PRACTICES
We carefully conserve and preserve the environment by first identifying our impacts, followed by responsible management practices and mitigation measures where appropriate
We strive to make positive contributions to our employees, communities and societies in which we operate
We strive to uphold the highest standards of governance, business ethics, integrity and transparency
Sustainable Development Goals Logo
Sustainable Development Goals Logo
Sustainable Development Goals Logo
UNSDG Goals
UNSDG Goals
UNSDG Goals

As a leading integrated technical service provider to the energy sector in Malaysia and internationally, DIALOG supports the aspirations of United Nations 17 Sustainable Development Goals (“SDGs”) which were introduced at the 2030 Agenda for Sustainable Development in September 2015. Based on the Group’s current ESG initiatives, the Group is aligned with the above SDGs.

Moving forward, the Group will enhance our ESG initiatives to prioritise our key SDGs.

DIALOG's ESG Roadmap

In line with DIALOG’s efforts to accelerate our ESG journey, this high-level roadmap provides an overview of the initiatives the Group intends to achieve in the short to medium-term.

Phase
Commitment towards ESG
Taking action in promoting sustainability
Timeframe
Short-term (2023-2025)
Medium-term (2026-2030)
Goal
  • All employees are aware and informed of our commitment towards ESG
  • Clear roles and responsibility established in governance structure for sustainability related topics
  • Baseline and Key Performance Index (“KPIs”) set for goals
  • Sustainability is integrated in each business functions group-wide
  • All relevant employees managing sustainability topics are equipped with fundamental knowledge and skills to take actions
  • Clear goals and KPIs for each material topics are well defined

Environmental Stewardship

The Group is committed to operating responsibly to ensure we minimise our impact to the environment, taking into consideration our role in tackling the climate change crisis, energy consumption, greenhouse gas emissions, the protection of biodiversity, water consumption, waste management and prevention of pollution.

CCS

Climate Change

To tackle this issue of climate change, in FY2022, we completed the development of the initial phase our Climate Change Strategy, and have begun to implement the initiatives identified therein.

Climate Aspiration
CLIMATE ASPIRATION:
Net Zero Carbon Emissions by 2050
Short-Term (2023-2025)
Mid-Term (2026-2030)
Risk Theme 1:
LOW CARBON ECONOMY TRANSITION
Risk Theme 2:
CLIMATE RISKS
Focus Area 1
Decarbonisation
Focus Area 2
Sustainable and Renewables
Focus Area 3
Circular Economy
Focus Area 4
Climate Risk Management
AE
WM
WEM

Air Emissions, Water Management, Waste & Effluent Management

DIALOG sets and maintains standards of environmental management via the Group’s Health, Safety & Environment Management System (“HSEMS”). Furthermore, DIALOG demonstrates and communicates our commitment to keep our environmental footprint to a minimum, through our HSE Policy and Renewables Council, where we have stated that we will strive to:

DIALOG’s HSEMS provides the procedures and work systems for the management of the Group’s air emissions, water management, and waste & effluent management. We ensure that all our operations comply with environmental regulations across all our operating locations.

BD

Biodiversity

River cleaning at Sungai Kayu Ara, Selangor

Detailed Environmental Impact Assessments (“DEIA”) are carried out and is mandatory for DIALOG’s new projects or expansion of existing projects. The scope of the DEIAs include impact assessments on biodiversity, water pollution, air quality, noise pollution and waste management. These are then used to derive site specific Environmental Management Plans (“EMP”) and ongoing Environment Monitoring Management Plans for the duration of the project. In order to ensure compliance with EMPs, we also engage with the registered DOE Consultant to conduct yearly environmental audits based on the DEIAs and EMPs.

DIALOG remains committed to reducing our impact on biodiversity through close engagement with local governments and regulators as well as working with local or international organisations and NGOs.

Advancing People

DIALOG’s Engineer at project site

People are integral to the sustainability of any organisation. Employees, suppliers and the surrounding community have to work in tandem to create long lasting value for all stakeholders. As such, DIALOG strives to make a positive impact on our employees, suppliers and the communities in which we operate.

OSH

Occupational Safety & Health ("OSH")

Aside from protecting the Group against financial, operational and legal ramifications, a good OSH track record helps DIALOG attract and retain talent, instil and maintain trust with our customers and stakeholders, and secures our license to operate.

HSE Policy & Guidelines

DIALOG’s HSE Policy drives our commitment to our stakeholders with respect to HSE.

HSE Policy & Guidelines
0.66
Total Recordable Incident Rate (TRIR)
0
Lost Time Injury Rate (LTIR)
0
Work Related Employee Fatalities
0
Work Related Contractor Fatalities
HCM

Human Capital Management

Our employees are our most valuable asset. They are critical to the sustainability of the Group’s business as their performance directly affects the outcome of our deliverables to our valued clients and stakeholders.

Women in Management
Employees by Gender
Local Hiring
Employees by Category
Employees by Age Group
CE

Community Engagement

Community Engagement is important to us because the majority of our workforce is local, and positively impacting these communities will ultimately contribute to the sustainability of the Group’s business. Furthermore, it helps reinforce our commitment to social development and corporate responsibility.

DIALOG supports the MyKasih Foundation, a private non-profit organisation with a vision to create loving and caring neighbourhoods all over Malaysia. In addition to the MyKasih Foundation, DIALOG also provides funding support to other charitable initiatives that reach out to the communities in which we operate.

Asli children of Kampung Leyef in Gerik with their corn harvest
#1
Asli children of Kampung Leyef in Gerik with their corn harvest.
01
/ 10
Chili Farming, Kampung Pantos, Lipis, Pahang
#2
Chili Farming, Kampung Pantos, Lipis, Pahang.
02
/ 10
MyKasih food aid recipient
#3
MyKasih food aid recipient.
03
/ 10
MyKasih 'Love My School' recipient
#4
MyKasih 'Love My School' recipient
04
/ 10
Fish Farming, Kampung Cunex, Gerik, Perak
#5
Fish Farming, Kampung Cunex, Gerik, Perak.
05
/ 10
Chicken Farming, Kampung Bertang, Lipis, Pahang
#6
Chicken Farming, Kampung Bertang, Lipis, Pahang.
06
/ 10
Aquaponic Edible Garden, SK Batu 14, Tapah, Perak
#7
Aquaponic Edible Garden, SK Batu 14, Tapah, Perak.
07
/ 10
Stingless Bee Farm, Manok, Jeli, Kelantan
#8
Stingless Bee Farm, Manok, Jeli, Kelantan.
08
/ 10
Seagrass Conservation and Monitoring Programme
#9
Seagrass Conservation and Monitoring Programme.
09
/ 10
MyKasih Charity Golf 2022
#10
MyKasih Charity Golf 2022
10
/ 10
Previous
Next

Robust Governance And Ethical Practices

We uphold the highest standards of governance, business ethics, integrity and transparency as robust governance and ethical behaviour is the bedrock of every responsibly managed organisation.

CG
BE

Corporate Governance & Business Ethics

DIALOG adheres to good governance as advocated by the Malaysian Code on Corporate Governance 2017 (“the Code”). The Principles and Practices of the code, where necessary and appropriate, are carried out across the Group to ensure that high standards of transparency, accountability and integrity are attained in managing the Group’s business. During the year we continued to enforce the following stringent policies and guidelines to ensure integrity and ethical practices are upheld:

DIALOG Code of Business Ethics

DIALOG Code of Business Ethics

Provides policy statements on the standards of behaviour and ethical conduct expected of the Board, all employees of the Group and others performing work or services for or on behalf of the Group.
Anti-Bribery & Corruption Policy

Anti-Bribery & Corruption Policy

Aims to prevent, detect and respond to bribery and corruption, and ensure compliance with Malaysia’s Anti-Bribery Laws and/or other applicable anti-bribery laws.
Sexual Harassment Policy

Sexual Harassment Policy

Introduced in FY2022, this policy aims to protect our employees from any unwanted sexual advances by providing clear guidelines to report such incidents.
Fit and Proper Policy

Fit and Proper Policy

The Group rolled out this policy in FY2022 to provide further guide in the review and assessment of candidates that are seeking re-election on the Board of DIALOG and candidates to be appointed to DIALOG or its subsidiaries.
Business Process Management (BPM)

Business Process Management ("BPM")

Introduced in FY2021, BPM aims to visualise DIALOG’s business processes to allow a better understanding of how the organisation actually works and to enable more effective focus on improvements through engagement, collaboration and integration.
ABC

Anti-Bribery & Corruption

At DIALOG, ethical behaviour is of paramount importance to us, and we take compliance with our established Code of Business Ethics and related policies seriously. The implementation of Corporate Liability involving commercial organisations under Malaysia Anti-CorruptionCommission’s (“MACC”) Section 17A which took effect on 1 June 2020 resonates with our objective in fostering a business environment free of bribery and corruption.

Bribery and corruption are not only against our values, but the destructive consequences arising from them could negatively impact DIALOG’s employee morale, reputation and financial standing.

RM

Risk Management

At DIALOG, we have established in all our lines of business, an effective risk management process to identify, evaluate, monitor and manage the uncertainties which could either be threats or opportunities within the environment where DIALOG operates.

Risk Management is a prevalent feature of DIALOG’s ways of working. Risk Management processes are governed by the Risk Management policy and framework.The Group Risk Management works closely with business lines to ensure that there is an on-going process of identifying, evaluating and managing significant business risk exposure.

EP

Economic Performance

As an integrated technical services provider to the energy sector, DIALOG’s business model is well structured to address the volatility risk posed by oil prices and currency movements to the sustainability of the Group. The Group has proactively adopted various strategies in our business, including: